Lowongan kerja – Job vacancy Customer Service Customer Service Supervisor
Alpha Education
Our diverse group of companies conduct our operations in pharmaceutical & consumer goods distribution, retail pharmacy and education markets throughout Banten, DKI Jakarta to West Java.
Alpha Education (Direct English), our education arm, is one of the best English training centers in Indonesia. We are currently opening our newest branch in BSD, Tangerang and invite you to build your valuable and rewarding career and develop your capabilities with us as:
Customer Service Supervisor (CSS AE)
(Banten – BSD, Tangerang)
Responsibilities:
Customer Service
* Ensure that each customer and/or students is acknowledged and greeted at the earliest opportunity.
* Assist customer and/or student throughout the entire visit to the Center.
* Personally provide the initial assessment service for customer.
* Provide first class customer service at all times.
* Identify and evaluate customer’s needs, carry out and follow up action of those needs.
* Handle complaint and solve problem in a professional manner.
Center Operation
* Ensure that each operation component works properly and sufficiently (human resources, equipments and tools).
* Perform human resources duties.
* Monitor and control all staff’s duties, attendance, manner and appearance.
* Keep record and take action on no show and/or absent students.
* Arrange and monitor formal event, informal event and social event held in the Center.
* Conduct inventory and stocktaking of student’s learning materials (books, cassettes and compact discs) by the end of the month.
Administration
* Check student’s attendance record and progress report from Administration Staff and Supervisor.
* Keep record of the flow of incoming and outgoing materials
* Assist Receptionist/ Administration Staff to enter all customer data and maintain records on the Customer Tracking System.
General
* Answer the telephone and assist Front Desk staff, if needed.
* Take and distribute message from the caller to the respective party.
* Take full responsibility on any other duties as required by President Director and Center Manager.
Requirements:
* Min S1 degree from a reputable university.
* Minimum 3 years of experience in supervisory level, preferably in hospitality industry.
* Customer and service oriented.
* Able to work long hours and Saturdays.
* Strong leadership, teamwork and organization skills.
* Excellent negotiation, analitical and problem solving skills.
* Excellent spoken and written English.
* Professional attitude.
* Sociable, flexible and reliable.
* Discipline, meticulous, courteous and a quick learner.
* Full-Time positions available.
Write your position code in the upper right hand corner of your resume and attach your latest 4×6 cm color photo.
Send your resume by mail to:
P.O. BOX 118
BMD, TNG, 15330
Lowongan kerja Customer Service Banten BSD Tangerang apply
